Returns & Exchanges
At Silai Karhai, we strive to ensure your complete satisfaction with our handcrafted fashion pieces. If your purchase doesn't meet your expectations, you may return or exchange it within 14 days of delivery provided it is in its original, unworn condition.
Initiate Request
Contact our support team via email or our online portal with your order number and reason for return to receive a Return Authorization code.
Prepare Package
Securely pack the items in their original packaging, ensuring all tags, labels, and hygiene seals remain intact and attached.
Ship Items
Send your package back to our warehouse using a trackable courier service and share the tracking details with our customer service team.
Quality Check & Refund
Once we receive and inspect your return for quality compliance, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing