Frequently Asked Questions
Everything you need to know about our handcrafted fashion.
What is the typical delivery timeframe for an order?
Standard domestic orders are delivered within 5-7 business days. For our 'made-to-order' handcrafted collections, please allow 10-14 business days for meticulous stitching and finishing.
How do I ensure I select the correct size?
We provide a detailed size chart on every product page. Since our garments feature traditional cuts, we recommend measuring your best-fitting shirt and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We offer a 7-day return policy for unworn items with original tags. Please note that customized or altered garments are not eligible for returns unless there is a manufacturing defect.
Do you offer international shipping?
Yes, Silai Karhai ships worldwide. International shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my embroidered garments?
To preserve the quality of the hand-embroidery, we recommend dry cleaning only. If washing at home, use cold water and a mild detergent, avoiding any harsh scrubbing on the embellished areas.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Cash on Delivery (COD) for eligible domestic locations.